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Terms and Conditions relating to your holiday.
Please take the time to read the items below - they
are important. If there is ANYTHING you don't
understand please contact us.
The
holidays advertised are originated and operated by
UK Outdoor Pursuits (Trekking) Ltd ( shown below as
“UKOP”).
When you book a holiday with UKOP and we send you a
Holiday Confirmation, a contract is formed between
you and UKOP, which is subject exclusively to
English law and the jurisdiction of the English
courts. No-one, other than a Director of UKOP, may
alter this contract.
Details in any publicity, other than these Terms and
Conditions, do not form part of the contract. We
provide leaflets, brochures, websites, etc for your
information and to enable you to make an informed
decision regarding whether to book or not, however
you should read these Terms and Conditions before
making your final decision.
Each booking has a “group leader”. If this is a
single person booking then that person is the group
leader, if there is more than one person on the
booking then you should nominate one person as the
group leader. All correspondence will be sent to
that person.
A
booking is made when:
When we receive a signed booking form, with deposit
(or full payment if travelling within 70 days of
booking) and we confirm your holiday with a Holiday
Confirmation form. At any time before the Holiday
Confirmation form is sent UKOP may alter any part of
the holiday or decline your booking. If you are a
parent making a booking for a child (a person under
18 years old on the 1st date of travel)
your booking confirms that you have accepted all of
these Terms and Conditions on behalf of the child.
You
confirm that you agree to these Terms and Conditions
and that you have no pre-existing medical problems
that may in any way affect your
participation and that you will inform UKOP should a
condition become apparent once your booking has been
accepted.
Also that you will obtain all inoculations (if
required) and that you understand that the nature of
this holiday means that it is subject to alterations
in such matter as times and itineraries, services
offered, etc. Also that you understand that there
are risks of injury and even death involved in any
form of travel which includes skiing activities.
Paying for your holiday:
Any money you owe to UKOP for your holiday must be
paid by the due date. If full payment is not made,
UKOP may cancel the holiday and apply the
cancellation charges.
The
cost of your holiday:
The price we advertise is always accurate at the
time of writing, but we reserve the right to alter
this price by either an increase or a reduction.
This is most likely due to be caused by such things
as currency
conversion fluctuations, government intervention
such as a reduction or increases in taxes, airline
fuel surcharges, etc. We will inform you as soon as
we can if the cost of your holiday has altered by a
reduction or increase. The cost of your
holiday is guaranteed not to rise by more than
10%.(at the time of writing UKOP has never increased
the cost of any holiday). If we need to increase the cost of your holiday by
more than 10% you may cancel your holiday and we
will refund all money paid, other than the
proportion of the costs which has been used to pay
for an insurance policy (if supplied). If you wish
to cancel your holiday due to an increase of more
than 10% you must do so in writing within 14 days of
receiving the notice of increased costs.
If
you change your booking:
A fee of £20 to cover the cost of administration
will be charged along with any additional costs
incurred by UKOP.
If you can not travel UKOP may, (at our discretion),
allow you to transfer your booking to another
person. UKOP will only accept the transfer if all
suppliers (e.g. airlines, hotels, etc) will accept
the change and the person receiving the booking
makes a payment of £40 (if more than 70 days prior
to departure) or £80 (if 69 days or less to
departure) in addition to any other incurred costs.
If
you cancel your booking:
The following charges will be made - as a percentage
of the total cost of your holiday.
70 days or more prior to departure loss of deposit
69 to 50 days prior to departure 40%
49 to 30 days prior to departure 60%
Less than 30 days prior to departure 100%
If
you have a complaint:
Should you experience a problem, you should let UKOP
(or their representative) know about the problem
right away. The vast majority of complaints and
problems can be settled quickly, as long as we are
notified as soon as possible. If you have a
complaint that our representative is not able to
deal with, you should put your complaint in writing
to the address shown on your Holiday Confirmation
form, for the attention of the managing director, as
soon as practicable. The managing director is able
to deal with all claims and complaints.
Travel requirements:
You should not forward a booking form until you have
checked that you have a passport, that is valid for
the full period of your holiday and that you are
able to obtain the relevant visas (if required).
Air
Tour Organiser's Licence ( ATOL):
UK Outdoor Pursuits (Trekking) Ltd holds an ATOL
(number 6836). In the unlikely event of our ceasing
trading, the Civil Aviation Authority will ensure
you are (if abroad) repatriated and will arrange for
a refund of money you have paid to us as deposits
for future holidays.
Insurance:
By making a booking you confirm that you will (if we
do not supply it) arrange for all group members
travelling in your party full insurance cover
relevant to a skiing holiday as soon as you receive
the confirmation of your holiday from us. This
should include such items as (in additions to
others) cancellation, injury, skiing activities,
etc.
Your responsibility whilst on holiday:
If our senior representative in resort decides that
your actions or behaviour are, or may, affect your
safety or the safety and enjoyment of the holiday by
any other people on the holiday you may be excluded
from the holiday. If you commit an illegal act
whilst on the holiday you may be excluded from the
remaining sections and UKOP will cease to have any
responsibility for you.
Drugs
In some of the countries we visit drugs are more
readily available than in the UK. Please note that
punishment for any infringement of local drug laws,
however minor, can be extremely severe. Our holiday
representatives are contractually bound not to
associate with anyone in local custody. They will
(via our UK central administration office) however
inform the local British embassy, of your location.
In
all cases of exclusion from your holiday, no payment
will be made by UKOP for any unused sections,
although, in the case of curtailment due to illness,
a claim may be possible on an insurance policy.
Changes to your holiday:
We will try when-ever possible to provide the
holiday as described in the promotional literature
but, due to the nature travel to foreign countries
this may not always be possible, or advisable, due
to events outside our control (see below). If a
major change is necessary e.g. Due to foreign
political situations, natural disaster, epidemics,
financial failure of airline company, etc. we will
inform you as soon as we can. If we advise you of a
major change to your holiday, that is not eligible
for a claim against a holiday insurance policy, you
may have a refund of all money paid or accept the
change or transfer to another holiday operated by
UKOP.
If
UKOP cancels your holiday:
In the unlikely event of your holiday being
cancelled by us you will receive a full refund of
all money paid to us.
Events beyond our control:
There are some occurrences and situations over which
we have no control. These can include, amongst
others: war, threat of war, civil disturbances,
terrorist activity or threat of terrorist activity,
cancellations or changes to flights by airlines,
problem with airports such as closure or congestion,
strikes in the UK or abroad, etc. If your holiday
is affected by any Events beyond our control then
UK’OP will make every effort to (prior to departure)
inform you of the problem and make alternative
arrangements or (whilst you are holiday) make
arrangements for you to continue your holiday or to
return to the UK. But in these circumstances UK’OP
will not make any refund to you. It is important
that you understand that we will make every effort
to provide the holiday as booked but in some
circumstances this may simply not be possible.
UK
Outdoor Pursuits (Trekking) Ltd. 28 Upper
Dicconson, Wigan, WN1 2AG. |
